How can we help?
A few useful answers for your MySemak workspace.
What appears in a search?
After a verified exact NRIC or passport search, a new titled report can show the supplied customer name, case title, description, submission date and whether supporting evidence is present. Older reports may not have a name or case title. Identity numbers, reporter identities, contact details and uploaded images remain private.
My NRIC is not being recognized.
Enter all 12 digits, with or without the standard hyphens. For a numeric passport, switch the small document-type control to Passport. Partial identifiers cannot be searched.
How do I correct a submitted record?
Contact support with the report reference from My Reports. Do not send identity documents or full identity numbers through Facebook or ordinary email; ask for a secure method if needed.
Why is my account locked?
Your account may be temporarily restricted after suspicious or excessive use. The lock screen shows an approximate unlock time. Contact support if you believe the restriction is incorrect.
Which images can I upload?
Use clear JPEG, PNG or WebP images, up to 4 MB each and 8 per report. Export HEIC images to JPEG first. MySemak keeps the selected original unchanged, so check that document text is readable before selecting it.